Privacy Policy

All Affordable Plumbing (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We only collect information we need to respond to you and carry out our plumbing services. This may include:

• your name, email address and phone number
• the address where the work is needed
• details about your plumbing job and your preferred visit date
• any other information you choose to give us by phone, email or our online form

How we collect it

We collect information directly from you when you call or email us, fill in the booking form on this website, or speak with our plumbers on site.

How we use your information

• to respond to your enquiry and book a visit
• to provide quotes, carry out work and issue invoices
• to contact you about your job
• to meet our legal and regulatory obligations

We don’t sell, rent or trade your personal information, and we won’t send you marketing you haven’t asked for.

Sharing your information

We only share your information when it’s needed to deliver our services, for example with trusted providers who host our website and email, or when we’re required to by law. We don’t send your personal information overseas unless one of these providers stores data outside Australia.

Website, cookies and third-party services

Our website may use cookies and similar technologies to work properly. Some pages show content from third parties, such as Google Maps and our Google reviews widget, which may set their own cookies and collect information under their own privacy policies.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we delete or de-identify it when it’s no longer needed.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

All Affordable Plumbing
Phone: 0457 467 383
Email: allaffordableplumbingmelb@gmail.com